More Service Excellence

5 April 2010

Still in Malta, my kids were having problems with their shoes – as they were not suitable for long walks. So we went to a local shop to look for shoes that can be used for long walks as well as running around the beach. The service we received was very refreshing. * The staff […]

Read the full article →

How Malta’s professionals educate visitors

1 April 2010

Malta’s biggest industry is tourism. With tourism comes rip-off  merchants who prey on unsuspecting tourists to part with their  money.. such as time share scams. It is refreshing to note that the genuine professionals in Malta, do  their best to educate visitors to their country about these scamsters.  They are passionate about protecting their country’s […]

Read the full article →

Is the retail sector poised for growth ?

31 March 2010

A ‘BusinessWeek, money report article suggests that “Retailers may be poised for… significant growth”. Many Retailers are benefiting from  change in consumer behaviour brought on by the recession – such as  repairing cars instead of trading them in for new ones. My guess: Best time to be in ‘online’ retail. + Ravi Peal-Shankar

Read the full article →

Service levels across Eurpoe

30 March 2010

We (my family) were on our way to a brief holiday to Malta. We decided  to have lunch at London Gatwick.We randomly picked a place to eat. The food was below average to say the least. The staff went through the motion. The price was above average.  The same evening this was our experience in […]

Read the full article →

How to live before you die

29 March 2010

Here is Steve Jobs inspirational speech given at Stanford University ( I watch this very often). + Ravi Peal-Shankar

Read the full article →

There no such thing as trying – you either ‘do’ or you ‘don’t’ – Yoda

26 March 2010

I am trying my best he says. Good. Then show me your plan I say. He shrugs his shoulder and smiles. Then what are you trying I ask…… Lessons from this conversation: Make a plan. Turn up everyday and do something on the plan. Adjust when necessary. Keep going. You will get there. + Ravi […]

Read the full article →

Nissan’s example of how to layoff staff

25 March 2010

Carlos Ghosn, CEO of Nissan Motor Corp., explains how he got buy-in for major layoffs in Nissan’s turnaround. + Ravi Peal-Shankar

Read the full article →

Is Google threatning A lot of advertising companies?

24 March 2010

The social media driven global economy is the biggest shift since the industrial revolution. The power has shifted from large corporations to the person on the street. Now even more power to us – Google TV Ads service that allows you to run your own commercial on national TV for as little as $100! Check […]

Read the full article →

Master Presenter Steve Jobs 1984 v 2010

23 March 2010

Times change, technologies change but the substance behind Steve Jobs great launch presentation has not changed that much.   1984 Apple Mac Launch 2010 Ipad Launch     + Ravi Peal-Shankar

Read the full article →

Milestones Matter – Small Business Growth Support

22 March 2010

How do you improve your golf? – Improve your handicap – It’s a measurement. How do you improve exam results? – get better grades – It’s a measurement. How do you improve fuel efficiency? – improve miles per gallon – It’s a measurement. It follows, that in business if we are to improve results, setting […]

Read the full article →