25 September 2012
Do you know – writing things down – as opposed to thinking about it or taking notes on a computer or an IPAD – increases the commitment of the writer? An experiment was conducted with 3 groups. All 3 groups were asked to estimate the length of some lines. Group A – Were asked to […]
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28 June 2012
Listening -The ability to listen to your colleagues, clients and customers is a rare skill. Listening is not the same as hearing. Active listening skill – making a conscious effort to understand the complete message being sent. When the other person feels understood – magic – happens. Smiling -A heartfelt smile can soften our reptilian […]
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